What is the Energy Bills Support Scheme?

• Over the past year, global energy prices have soared, with wholesale gas prices alone quadrupling. This has led to an unprecedented rise in household energy bills.
• The Energy Bills Support Scheme will deliver a £400 non-repayable discount to eligible households to help with energy bills from October.
• This is an £11.7bn scheme which forms part of the £37bn cost of living assistance package for consumers over winter 22/23.
• The scheme will help around 29 million households across Great Britain.
• There is no need to apply for the discount. Energy suppliers will deliver this support to GB households with a domestic electricity connection over six months from October 2022.

Who is eligible for the Energy Bills Support Scheme?

• All households with a domestic electricity connection in Great Britain are eligible for the £400 discount. There is no need to contact energy suppliers concerning this.

How will I receive the discount?

• The £400 discount will be administered by suppliers and paid to consumers over six months with payments starting from October 2022, to ensure households receive financial support over the winter months.
• Households will see a discount of £66 applied to their energy bills in October and November, rising to £67 each month from December through to March 2023.
• The discount will be provided on a monthly basis regardless of whether consumers pay monthly, quarterly or have an associated payment card.
• Households will never be asked for their bank details, and those with a domestic electricity connection will not need to apply.
• There is no need to contact your supplier as all domestic electricity customers will be automatically eligible. Electricity bill payers should enquire with their supplier if they have not received their first instalment by the end of October.

Breakdown of the delivery process for each payment method:

• Direct Debit customers will receive the discount automatically as a reduction to the monthly Direct Debit amount collected, or as a refund to the customer’s bank account following Direct Debit collection during each month of delivery.
• Standard credit customers and payment card customers will see the discount automatically applied as a credit to standard credit customers’ accounts in the first week of each month of delivery, with the credit appearing as it would if the customer had made a payment.
• Smart prepayment meter customers will see the discount credited directly to their smart prepayment meters in the first week of each month of delivery.
• Traditional prepayment meter customers will be provided with redeemable vouchers or Special Action Messages (SAMs) in the first week of each month, issued via SMS text, email or post. Customers will need to take action to redeem these at their usual top-up point.

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